NEWS BULLETIN

Learner Newsletter
For the latest edition of the college newsletter "The Learner" please follow the link below:- Learner Newsletter January 2014
NOTE: The latest edition is called "Learner Newsletter January 2014"



Monthly Going the Extra Mile (GEM) Award
The College has introduced a monthly Going the Extra Mile (GEM) Award to recognize staff who make a difference to our priority of delivering outstanding customer service to learners, colleagues and visitors to the college or have delivered exceptional levels of work performance or exemplified the core values of the organisation.
From each months nominations, one person will be awarded the status GEM Award holder for that month.
The core values of the college in line with our customer service are:

· Demonstrate Commitment - in the way we proudly promote the college, respect others, is proactive , ensures that everyone works safely and with respect for the college.

· Be Responsive - deal with customers positively, know about the college products so we can surpass expectation, act on that knowledge and surpass customer's needs.

· Personal Touch - be welcoming to all learners and visitors, focus on individual's needs, personalise customers experience and make them feel valued.

· Go the Extra Mile - create a great first impression, offer flexibility, show appreciation, be accommodating and do a little more than is required.

· Work for the good of the whole - putting the college, staff, team and learners first.

A short form must be completed for the person you are nominating this is available on the student Moodle.
Nomination Forms can be emailed to deborah.ocallaghan@lbbd.gov.uk. Hardcopy forms must be placed in an envelope marked 'Private and Confidential' for the attention of Deborah O'Callaghan and handed in at reception.

The normination form can be found here.